Privacy Policy

Last updated: January 2025

Northern Flood Restore Canada (“we”, “our”, “us”) operates nationwide as a water damage restoration service. This policy explains what personal information we collect when you use our website or services, how we use it, and what rights you have over your data.

Information We Collect

We collect information you provide directly: your name, phone number, email address, and property address when you request a quote, schedule a service, or contact us by phone (+1 (647) 555-0182) or email (team@northernfloodrestore.ca). We also collect information automatically when you visit our website: your IP address, browser type, operating system, pages visited, and the date and time of your visit. If you submit photos of water damage for an estimate, those images are also stored.

How We Use Your Information

We use your information to respond to your service requests, schedule appointments, provide estimates, and perform restoration work at your property. We also use it to send service-related communications (e.g., appointment reminders, follow-up on completed work). Your contact details may be used to send occasional promotional offers about our restoration services, but you can opt out of marketing emails at any time. We do not sell your personal information to third parties.

Cookies and Analytics

Our website uses cookies – small text files stored on your device – to remember your preferences and improve site performance. We use analytics services (such as Google Analytics) to track how visitors use our site, including which pages are most visited and how users navigate. These tools collect anonymized data like your IP address (masked), browser type, and device information. You can disable cookies in your browser settings, but some site features may not work properly.

Third-Party Tools

We use third-party services for payment processing, email delivery, and appointment scheduling. These providers process your data only as necessary to perform their functions and are contractually bound to protect your information. We do not authorize them to use your data for any other purpose. Our website may contain links to third-party sites (e.g., insurance company portals). We are not responsible for the privacy practices of those sites.

Data Retention

We retain your personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. If you request a quote but do not proceed with service, we keep your contact data for 12 months. After that, we delete or anonymize it. Service records (invoices, work orders) are kept for seven years as required by Canadian tax law.

Your Rights

You have the right to access the personal information we hold about you, request correction of inaccurate data, ask us to delete your information (subject to legal retention requirements), and withdraw consent for marketing communications. To exercise any of these rights, contact us using the details below. We will respond within 30 days.

Contact Us

For questions about this policy or to exercise your data rights, contact us:

• Phone: +1 (647) 555-0182
• Email: team@northernfloodrestore.ca
• Mail: 100 King St W, Toronto, ON M5X 1A9, Canada